3 Quick Tips to Superior Customer Service
In this day and age good customer service is hard to come by. Customers will gladly tell all of their friends about a bad experience, rarely tell them about a good one, but will spread the word on superior customer service. Take a look at any experience you have had with any business today and tell me how satisfied you are with it…probably not very impressed if you are like me.
1. Respond to emails or phone messages with in 24 hrs. If you are keeping boundaries and not working on weekends, put an auto response on your account Friday evening through Monday morning telling the customer you will get back to them first thing Monday morning when you are back in the office.
2. Do what you say you will do, when you say you will do it. Customers would rather you give them a realistic time frame and a quality service than promise it tomorrow while they wait three more days and recieve a less than acceptable service because you don’t have the self awareness to stop over committing.
3. Have an actual person answer the phone during business hours. Automated answering services loose customers. People don’t want to talk with a machine, navigating the Labyrinth of touch tones and directives when they just need to ask a quick question. Business is about relationships with people, not their automated machines.
